Unified Communications Command Suite
Flexible unified communications management, reporting and diagnostics
Simplify the day-to-day management of your unified communications so you can focus on workforce adoption, quality of experience, faster migrations and more secure communications.
Unified Communications Command Suite enables you to effortlessly analyze cost, adoption and performance of your UC environment with the only UC analytics and diagnostics solution on the market for Exchange, Office 365, Skype for Business and Cisco Unified Communications Manager:
- Increase user productivity
- Improve adoption
- Enable IT to make cost-saving decisions
Features
ROI analytics
Compare costs, adoption and performance across Exchange, Skype for Business, Office 365 and Cisco Unified Communications Manager, giving you the confidence to make decisions on UC consolidation and reducing travel expenditures. You’ll be able to protect and strengthen your existing investment in unified communications by encouraging adoption and reducing reliance on costly, traditional communication systems.
Usage diagnostics
Understand the flow of communications, pinpoint bottlenecks and provide additional training to improve adoption and enhance user productivity.
Enhanced quality of experience
View quality of experience insights and performance and availability diagnostics to help you offer optimal end-user experiences to ensure productivity and validation of your UC investment.
Migration planning
Plan for server capacity and inventory the state of current and new environments to make migrations faster and less stressful. UC Command Suite assesses usage and availability before, during and after a migration so you have the insights needed to confidently plan and reduce the risk associated with your on-premises or Office 365 migration project.
Secure communications
Perform forensic analyses and communication breach remediation to protect your organization’s reputation, intellectual property, personally identifiable information and other sensitive communications from leaving the company. UC Command Suite is the only solution on the market to offer data leak prevention analytics for Exchange on-premises as well as deliver the insights needed to reinforce communication policy training, boost security settings and investigate communication breaches to stop future events.
Tour
Analytics dashboard
Better business decisions
Improve UC adoption
Enhanced user experience
Simple troubleshooting
Get platform diagnostics
Optimize your environment
Comprehensive control
Specifications
Before installing UCCS - Analytics, ensure your system meets the following minimum hardware and software requirements:
- Platform
-
Minimum: Quad core 64-bit computer.
- RAM
-
Minimum: 16 GB.
- Disk
-
- 5 GB for the application
- X GB where X is the required disk space for collected data
For estimates regarding the required disk space for the collected data for different numbers of users for all the platforms, see the UC Analytics Deployment Sizing.xlsx spreadsheet which can be found under Documentation in the autorun.exe.
- Operating System
-
Windows 7 (64 bit version) or later
-OR-
Windows Server 2008 R2 (SP 1) or later
-OR-
Windows Server 2012 or later
-OR-
Windows Server 2016
- Web Site
-
IIS (Internet Information Services) 7.0 or later
For the required configuration, see the UCCS - Analytics Deployment Guide.
- Data Engine Service
-
Microsoft .NET Framework 4.6 (full version) or later
To collect Office 365 user subscription data, the following software prerequisites must be met:
- PowerShell 3.0 or later is required.
- Microsoft Online Services Sign-in Assistant must be installed.
- Windows Azure Active Directory Module for Windows PowerShell must be installed.
- Query Engine Service
-
64-bit Java Runtime Environment (JRE) 1.8 or later
- Storage Engine Service
-
64-bit Java Runtime Environment (JRE) 1.8 or later
- Gathering Environment
-
The following is a list of the minimum environments that are supported for data collection:
- Exchange 2007 (SP1 or later)
- Exchange 2010 (SP1 or later)
- Exchange 2013
- Exchange 2016
- Exchange Online (Office 365 hybrid deployment with on-premise Exchange)
- Exchange Online (native Office 365 deployment)
- Lync 2010
- Lync 2013
- Skype for Business 2015
- Cisco Unified Communications Manager (CUCM) 9.x to 11.0 and 11.5.
- Supported Browsers
-
To access the UC Analytics web site, use one of the following browsers:
- Microsoft Edge
- Internet Explorer 10 or later
- Google Chrome
- Mozilla Firefox
- Apple Safari
For information about the rights and permissions needed to configure UC Analytics and to gather information,see the UC Analytics Deployment Guide.
- Processor
-
Processor x86 or x64, running at a minimum speed of 2 GHz
- Memory
-
8 GB
- Hard disk space
-
300 MB on system drive for application.
Historical reporting database requires additional space.
For more information, see the Unified Communications Diagnostics Deployment Guide.
Local Windows Administrator privileges are required on the computer where the product is installed. For more detailed permissions for operating UC Diagnostics, see the Unified Communications Diagnostics Deployment Guide.
- Operating System
-
One of the following:
- Microsoft Windows Server 2008 Service Pack 2 or later (32 bit or 64 bit)
- Microsoft Windows Server 2008 R2 (64 bit)
- Microsoft Windows 7 Service Pack 1 or later (32 bit or 64 bit)
- Microsoft Windows 8 (32 bit or 64 bit)
- Microsoft Windows 8.1 (32 bit or 64 bit)
- Microsoft Windows Server 2012 (64 bit)
- Microsoft Windows Server 2012 R2 (64 bit)
- Microsoft Windows 8.1 with update (32 bit or 64 bit)
- Microsoft Windows Server 2012 R2 with update (64 bit)
- Microsoft Windows Server 2016 (64 bit)
NOTE: To run health tests against Office 365, UC Diagnostics must be installed on a 64-bit operating system.
- Database
-
One of the following:
- Microsoft SQL Server 2008 Service Pack 3 or later
- Microsoft SQL Server 2008 Express Edition Service Pack 3 or later
- Microsoft SQL Server 2008 R2 Service Pack 1 or later
- Microsoft SQL Server 2008 R2 Express Edition Service Pack 1 or later
- Microsoft SQL Server 2012
- Microsoft SQL Server 2012 Express Edition
- Microsoft SQL Server 2012 Service Pack 1 or later
- Microsoft SQL Server 2012 Express Edition Service Pack 1 or later
- Microsoft SQL Server 2014
- Microsoft SQL Server 2014 Express Edition
- Microsoft SQL Server 2016 Service Pack 1
- Microsoft SQL Server 2016 Express Edition Service Pack 1
- Microsoft SQL Server 2017
- Microsoft SQL Server 2017 Express Edition
NOTE: If you are installing the database on a remote computer, ensure remote connections are enabled on the SQL server and you have sufficient permissions to create/modify the database.
NOTE: If you are using SQL Server Always On, you must have configured an availability group listener that connects to the primary replica. For SQL Server 2017, only availability groups that deploy on a Windows Server Failover Cluster (WSFC) are supported.
- Diagnostic Services (Health Tests) for all environments
-
The following software is required for diagnostic services (health tests) to run on any environment:
- Microsoft .NET Framework 4.5.1 or later
- Microsoft Data Access Components (MDAC) 2.8
NOTE: MDAC 2.8 comes with your operating system. If MDAC is uninstalled, UC Diagnostics will not run.
- Diagnostic Services (Health Tests) for Exchange 2007
-
- Exchange Management Console (EMC) 2007 Service Pack 1 and Update Rollup 1 or later
If your organization is mixed and contains Exchange 2007 servers, you must install EMC 2007 Service Pack 2 or later.
The Exchange Management Tools version installed on your UC Diagnostics computer must match the Exchange version installed on your Exchange server. For example, if you have Exchange 2007 Service Pack 2 installed on your Exchange server, Exchange Management Console 2007 Service Pack 2 must be installed on your UC Diagnostics computer.
- Exchange Server MAPI Client and Collaborative Data Objects(MAPI CDO) 1.2.1 (Build 6.5.8320.0 or later)
Microsoft Outlook should not be installed on the same computer on which MAPI & CDO is installed. For more information, see the following Microsoft knowledgebase article http://support.microsoft.com/kb/266418.
- Diagnostic Services (Health Tests) for Exchange 2010
-
- Microsoft PowerShell 2.0 or later
- MAPI Client and Collaborative Data Objects (MAPI & CDO) 1.2.1 (version 6.5.8320.0 or later).
- Diagnostic Services (Health Tests) for Exchange 2013
-
- Microsoft PowerShell 2.0 or later
- MAPI Client and Collaborative Data Objects (MAPI & CDO) 1.2.1 (version 6.5.8320.0 or later)
- Diagnostic Services (Health Tests) for Exchange 2016
-
- Microsoft PowerShell 2.0 or later
- Diagnostic Services (Health Tests) for BlackBerry
-
- MAPI Client and Collaborative Data Objects (MAPI CDO) 1.2.1 (version 6.5.8320.0 or later)
- Diagnostic Services (Health Tests) for Lync
-
- Microsoft PowerShell 2.0 or later
- Diagnostic Services (Health Tests) for Skype for Business
-
- Microsoft PowerShell 2.0 or later
- Diagnostic Services (Health Tests) for Office 365 (Exchange Online and Skype for Business Online)
-
- Windows PowerShell 3.0 or later
- Microsoft Online Service Sign-in Assistant
- Windows Azure Active Directory for Windows PowerShell
You can download Microsoft MAPI & CDO from the Microsoft web site here: https://www.microsoft.com/en-us/download/details.aspx?id=42040
.
- Diagnostic Console for all Environments
-
- Microsoft .NET Framework 4.5.1 or later
- Diagnostic Console for Exchange 2007
-
- EMC 2007 Service Pack 1 or later
- Diagnostic Console for Exchange 2010
-
- Microsoft PowerShell 2.0 or later
- Diagnostic Console for Exchange 2013
-
- Microsoft PowerShell 2.0 or later
- Diagnostic Console for Exchange 2016
-
- Microsoft PowerShell 2.0 or later
- Diagnostic Console for Lync 2013/ Skype for Business 2015
-
- Microsoft PowerShell 2.0 or later
- Web Reports
-
For installing Web Reports, you need one of the following:
- IIS 7.0 or later with the following enabled:
World Wide Web Services or Web Server (IIS)
Application Development Features: ASP, ASP.NET, Server-Side Includes
Security: Windows Authentication
-OR-
- IIS 8.0 or later with the following enabled:
World Wide Web Services or Web Server (IIS)
Application Development Features: ASP, ASP.NET 3.5, Server-Side Includes
Security: Windows Authentication
For viewing Web Reports, you need:
- Internet Explorer 9.0 or later
Requirements for specific operating systems:
- If you are using Windows 7, you must enable Static Content and Default Documents in IIS to view Web Reports.
- If you are installing Web Reports on a remote computer, you must use SQL Authentication.
For detailed requirements and a list of rights and permissions necessary for product operation, refer to the Unified Communications Diagnostics Deployment Guide.
- IIS 7.0 or later with the following enabled:
Resources
Unified Communications Diagnostics
Flexible unified communications management, reporting and diagnostics
Eight out of ten managers don’t know how Unified Communications are being used – or if they’re being used at all.
The Unified Communications Command Suite delivers aggregated analytics for on premises, hybrid or cloud UC deployments and provides analytics and diagnostics for the major Microsoft and Cisco UC platforms.
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Support & Services
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Self-service tools will help you to install, configure and troubleshoot your product.
Support Offerings
Find the right level of support to accommodate the unique needs of your organization.